Privacy Policy

1. Introduction

ReptiPlace ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, display name, password
• Profile Information: Location, bio, phone number (optional), shop name
• Listing Information: Details about reptiles you list for sale or in your collection
• Transaction Information: Payment details processed through Stripe
• Communications: Messages sent through our platform

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: We use cookies to maintain your session and preferences

2.3 Third-Party OAuth

If you sign in with Google, we receive your email address and basic profile information from Google in accordance with their privacy policy.

3. How We Use Your Information

We use your information to:

• Provide and maintain the ReptiPlace platform
• Process transactions and send transaction confirmations
• Send important updates about your account or listings
• Respond to your inquiries and provide customer support
• Improve our platform and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

4.1 With Other Users

• Your display name and location are visible on public listings
• Buyers and sellers can see contact information after initiating a transaction
• Collection items marked as private are not visible to other users

4.2 With Service Providers

• Stripe: For payment processing
• Email Service: For sending transactional emails
• Hosting Provider: For platform infrastructure

4.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or the rights of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate security measures to protect your personal information:

• HTTPS encryption for all data transmission
• Secure password hashing
• Regular security updates and monitoring
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your profile settings.

6.2 Data Deletion

You can request deletion of your account by contacting us at info@mlworks.nl. Some information may be retained for legal or legitimate business purposes.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email. You will still receive transactional emails related to your account.

6.4 Cookies

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the platform.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your information when it is no longer necessary, unless we are required to retain it for legal purposes.

8. Children's Privacy

ReptiPlace is not intended for users under the age of 18. We do not knowingly collect information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using ReptiPlace, you consent to the transfer of your information to these countries.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at info@mlworks.nl.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. The "Last updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@mlworks.nl
Website: www.reptiplace.com